Privacy policy

Last updated: 2025-11-05

This Privacy Policy explains how Luxentic (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.luxentic.se (the “Site”) or interact with our services (collectively, the “Services”). “You” and “your” refer to any user of our Services, whether you are a customer, website visitor, or another individual whose data we process.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or provide us with your personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.

Information We Collect

The personal information we collect depends on how you interact with Luxentic and our Services. It may include:

Contact details: Name, email address, billing and shipping address, phone number.
Order and payment information: Purchase history, payment confirmation, transaction details.
Account information: Username, password, preferences.
Shopping activity: Products viewed, added to cart, or wishlisted.
Customer support: Any information you share when contacting our team.

Some features may require specific information to function properly. You can choose not to provide it, but this may limit your ability to use certain Services.

Automatically Collected Information

We use cookies and similar technologies to gather data about how you use our Site (“Usage Data”). This may include your IP address, browser type, device information, and activity on our Site. Cookies help us improve user experience, analyze traffic, and deliver relevant content. You can manage cookie settings in your browser, though disabling them may impact functionality.

For more details on Shopify’s cookies, visit Shopify’s Cookie Policy.

Information from Third Parties

We may receive information from trusted partners, including:

Shopify, which powers our online store.
Payment processors, who handle your transactions securely.
Analytics and marketing partners, who help us understand performance and tailor content.

Any third-party data we receive is processed according to this Privacy Policy. We are not responsible for the accuracy of third-party data or their privacy practices.

How We Use Your Information

We use your personal information to:

Provide and improve our Services, including order fulfillment, shipping, returns, and account management.
Communicate with you, including order confirmations, support messages, and account updates.
Personalize marketing, such as promotions and tailored offers (you can opt out anytime).
Ensure security and prevent fraud, to protect both you and Luxentic.

How We Share Your Information

We may share your information with:

Vendors and service providers who perform functions on our behalf (e.g., payment processing, logistics, analytics).
Business partners, including Shopify and marketing affiliates, as permitted by law.
Authorities or legal entities, when required to comply with legal obligations or protect our rights.

We do not sell or share personal information for profit.

User Content

If you choose to post reviews or other content on our Site, that information may be publicly accessible. Please be mindful of the information you share in public areas.

Third-Party Links

Our Site may contain links to external websites. Luxentic is not responsible for the privacy or security practices of third-party sites. Please review their policies before submitting personal data.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe your child has shared information with us, please contact us for removal.

Mobile Terms of Service

The Luxentic mobile message service (the "Service") is operated by Luxentic (“Luxentic”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Luxentic’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Luxentic through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Luxentic. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Luxentic or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Luxentic mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Luxentic or email luxenticab@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Data Security and Retention

We use industry-standard measures to protect your information. While no system is entirely secure, we take reasonable steps to safeguard your data during collection, storage, and transfer.

We retain information only as long as necessary to fulfill our obligations, provide Services, comply with legal requirements, or resolve disputes.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal data.
Request data portability.
Restrict or object to certain processing activities.
Withdraw consent where applicable.

To exercise your rights, contact us using the information below. We may need to verify your identity before processing your request.

International Data Transfers

If your data is transferred outside your country (including to the United States), we rely on lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses to protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@luxentic.se

Delin Capital AB

Organisationsnummer: 5595448134